Returns and Exchanges
Returns & Exchanges – Smart Straps
We want you to love your Apple Watch band, but if it’s not the right fit, we offer a hassle-free 30-day return and exchange policy.
Return & Exchange Policy
✔️ Returns accepted within 30 days of delivery
✔️ Items must be unused, in original packaging
✔️ Exchanges available for size or color adjustments
✔️ Refunds processed within 3-5 business days
How to Return or Exchange an Item
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Contact Us – Email support@smartstraps.au with your order number and reason for return/exchange.
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Receive Return Instructions – Our team will provide you with the return shipping details.
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Ship the Item Back – Securely package your item and send it to the provided address.
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Processing – Once we receive the item, we’ll issue a refund or exchange within 3-5 business days.
Refund Policy
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Refunds will be issued to the original payment method.
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Shipping fees are non-refundable unless the item is faulty or incorrect.
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If your return does not meet the eligibility criteria, it may be refused or subject to a partial refund.
Exchange Policy
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Exchanges are subject to stock availability.
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If the requested item is out of stock, you will be offered a refund or store credit.
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We recommend checking our sizing guide before requesting an exchange.
Faulty or Incorrect Items
We take quality seriously. If you receive a damaged, defective, or incorrect item, please email support@smartstraps.auwithin 7 days of receiving your order with:
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Your order number
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A description of the issue
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Photos of the item
We’ll arrange a free replacement or full refund as soon as possible.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Used or worn watch bands
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Items without original packaging
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Custom or personalized items
Contact Us
For any returns, exchanges, or refund inquiries, reach out to our customer service team:
Email: support@smartstraps.au
Business Hours: Monday–Friday, 9 AM–5 PM (AEST)